We know you'd like to learn about us, but we'd rather talk about you. What keeps you up at night? When's the last time you and your agency talked about it? Do they know your business like you? Do you find yourself having to explain basic things to them? Do they regularly share intel with you? Do they get how the internet is affecting everything? Can they create ideas that leap across media? Do they live your business? Do they generate or reduce angst? Do they ever surprise you in a good way?

In 1984, two hotel clients couldn't find an agency that understood their business. So they created their own, a travel and leisure consultancy called Irma S. Mann Strategic Marketing, now ISM. Our people come from both the client and agency sides. Think of us as consultants that can. We work with premier travel and lifestyle brands like Four Seasons Hotels and Resorts, American Express, Emirates, Best Western Hotels, Barbados and Harley-Davidson. What's it like to work with us? As a client who has been with us for almost 20 years has said: "They are the agency I judge all my other agency relationships by."